Privacy Policy – Garden Living Spaces Ltd
Last Updated: 21 October 2025
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Introduction
Garden Living Spaces Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains:
· What personal data we collect
· How we use and store it
· Who we may share it with
· Your rights regarding your personal data
For any questions about this policy or how your data is handled, please contact:
Email: info@gardenlivingspaces.co.uk Website: www.gardenlivingspaces.co.uk
Garden Living Spaces Ltd is the data controller responsible for your personal data.
We implement appropriate physical, electronic and managerial procedures to safeguard the information we collect.
2. Information We Collect
We may collect the following personal data:
· Name
· Contact information (telephone number, email address)
· Postal address
· Information relating to garden room designs created using our online tools
This information may be collected when you:
· Make enquiries about our products or services
· Use our online Garden Room Visualiser
· Request quotations or site surveys
· Place an order
· Sign up for marketing communications
· Visit our website or showroom
· Interact with us via social media, email, phone, SMS or post
We may also receive information about you from third parties if you have given them permission to share it.
3. Why We Collect Your Information
We use your personal information to:
· Respond to enquiries and provide quotations
· Send your garden room design and price estimate
· Process and manage orders
· Provide our products and services
· Improve our website, products and customer experience
· Inform you about relevant products or services
· Conduct market research and website analytics
· Send marketing communications (where you have opted in)
We will only send marketing communications where you have explicitly opted in, and you may withdraw consent at any time.
4. How We Collect Your Information
We collect information when you:
· Use our website or submit online forms
· Use the Garden Room Visualiser
· Contact us by phone, email, SMS or social media
· Register details in our showroom
· Request information, quotations or site surveys
5. Garden Room Visualiser
Our website includes an online Garden Room Visualiser which allows customers to design a garden room configuration and receive an estimated price.
This software is licensed from Liniar Limited.
When you enter your personal details into the visualiser:
· Garden Living Spaces Ltd remains the data controller of your personal data.
· Liniar Limited processes this data on our behalf as a data processor to operate and host the visualiser software.
Liniar may also use trusted sub-processors, such as:
· IT hosting providers
· Software service providers
· Security and system monitoring providers
· Technical support providers
These services are used only to support the operation and security of the visualiser platform.
The personal data processed through the visualiser may include:
· Name
· Email address
· Contact details
· Garden room configuration details entered into the system
This information is used solely to generate your design specification, provide an estimated price and allow us to respond to your enquiry.
6. How We Use and Share Your Information
We do not sell your personal data.
Your information may be shared with trusted third parties who help us operate our business and provide services to you, including:
· Installation teams and contractors
· Delivery partners
· IT and website hosting providers
· Customer communication software providers
· Website analytics providers
· Software providers supporting the operation of our website, including the Garden Room Visualiser provided by Liniar Limited
These organisations process personal data only where necessary to perform their services and are required to handle it securely and in accordance with UK data protection law.
We may also disclose personal information where required by law or regulatory authorities.
7. Lawful Basis for Processing
Under UK data protection law, we process personal data under the following lawful bases:
Legitimate Interest To respond to enquiries, provide quotations, operate our website and improve our services.
Contractual Necessity To fulfil orders or take steps at your request prior to entering into a contract.
Consent For marketing communications where you have opted in.
Legal Obligation Where we are required to retain or disclose information to comply with the law.
8. Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.
These measures include secure systems, restricted access to personal data and the use of trusted service providers who are required to maintain appropriate security standards.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries, providing quotations, fulfilling orders and meeting legal, accounting or regulatory requirements.
Where personal data is processed through the Garden Room Visualiser, it may also be temporarily stored by our software provider Liniar Limited to operate the system.
Once data is no longer required, it will be securely deleted or anonymised where possible.
10. Cookies
Our website uses cookies to improve functionality, analytics and user experience.
Cookies help us understand how visitors use our website and allow us to improve our services.
Some cookies may be set by third parties such as analytics providers.
You can control cookies through your browser settings.
11. Marketing Communications
We operate an opt-in policy for marketing emails, calls or messages.
You may withdraw consent at any time by contacting:
12. Your Rights
Under UK GDPR you have the right to:
· Request access to personal data we hold about you
· Request correction of inaccurate personal data
· Request deletion of your personal data (subject to legal obligations)
· Request restriction of processing
· Object to certain processing activities
· Withdraw consent for marketing communications
To exercise any of these rights, please contact:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
13. Automated Decision Making
We do not use personal data to make automated decisions about individuals that have legal or similarly significant effects.
Tools on our website, such as the Garden Room Visualiser, may automatically generate design specifications and estimated prices based on information entered by the user. These outputs are indicative only and do not constitute a binding offer or decision.
14. Links to Other Websites
Our website may contain links to external websites.
This Privacy Policy applies only to Garden Living Spaces Ltd, and we recommend reviewing the privacy policies of any other websites you visit.
15. Contact Information
Garden Living Spaces Ltd
Email: info@gardenlivingspaces.co.uk Website: www.gardenlivingspaces.co.uk