Garden Living Spaces Ltd – Complaints Policy

Last Updated: 21/10/2025

1. Introduction

At Garden Living Spaces Ltd, we are committed to always providing excellent service and high quality garden rooms. If something isn’t quite right with any aspect of our service or products, we want to hear from you so we can put things right and improve for the future.

2. How to Make a Complaint

  • Email: info@gardenlivingspaces.co.uk

  • Telephone: 01923 751 975

  • Post: Garden Living Spaces Ltd, Registered office: SAS House, Friarswood, Chipperfield Road, Kings Langley, Hertfordshire WD4 9JB

Please provide:

  • Your name and contact details

  • Order or quotation number

  • Details of the complaint

3. Complaint Handling Process

  1. We will acknowledge your complaint within 3 business days.

  2. We aim to investigate and respond within 14 business days.

  3. If your complaint is not resolved, it may be escalated to a senior manager.

4. External Resolution

If you remain dissatisfied after our internal process, you may contact:

  • Citizens Advice Consumer Service: 0808 223 1133

  • Alternative Dispute Resolution (ADR) schemes where applicable